MCD Appliances focuses on putting our customers at the heart of our appliance repair services. We always go the extra mile to deliver the best customer service. We offer our customers next-day and same-day call-outs, as well as weekend appointments, to suit you.
We are determined to keep your home running smoothly. Our team of experienced engineers are City & Guilds trained in repairing any type and brand of domestic appliance, regardless of age.
With our offices based in St Helen’s, we cover Liverpool, Knowsley, Sefton, the Wirral and surrounding areas within Merseyside.
Service Agreement
Looking for a Service Agreement to protect your appliances , MCD Appliances have you covered
Why MCD Appliances?
Fast, effective service
Same day, next day and weekend visits. We stock a wide range of spare parts for most appliance brands and aim to make 80% of repairs on the first visit.
Superb value
We charge just one labour fee, no matter how often we visit.
Trustworthy & honest
Our experienced team of engineers are City & Guilds qualified, and CRB checked. You can be confident they will always explain your appliance’s fault and repair clearly, and honestly.
Two guarantees
All our domestic appliance repairs come with a 3-month guarantee AND Pacifica Group’s ‘Safe Hands’ promise on all repairs we carry out.
Pricing & Payment
Callout and Completed Repair, Charge Built-in Appliance: £70 (Charged Once)
Callout and Completed Repair, Charge Free Standing Appliance: £60 (Charged Once)
Our engineers will always provide a clear and detailed quote for any spare parts. Should you decide to proceed with the repair, and we hold the part in stock, we don’t ask for payment until we finish the repair. When we need to order the part, we will ask for payment before ordering. Should we be unable to repair your domestic appliance, or you decide not to go ahead with the repair, all we ask for is payment of the call-out fee at the end of our visit.
Areas we cover
We are based in St Helens covering the city of Liverpool, Knowsley, Sefton, Wirral and surrounding areas within Merseyside
Address: 73 Ruskin Drive, Dentons Green, ST. Helens, Merseyside, WA10 6RW
Tel: 07971 075711
Operating Hours
Monday – Friday: 8.00am – 5.00pm
How it works
We adopt a simple and straightforward 1-2-3 approach to domestic appliance repairs, ensuring our excellent customer service and that you know exactly what’s happening and when. Here’s how it works…
Step 1 Book Your Appointment
You can book your appointment by phone or via our online booking form. Tell us what the problem is with as much detail as possible. If we need more information, we will call you.
We will confirm your appointment booking via text message or email, whether you book by phone or online. You can amend your appointment if necessary, send us more details about the fault, and track your repair.
Step 2 Confirm your appointment
The day before your appointment, we will send you a text message or email confirming the time we will be with you. If the time isn’t suitable, give us a call to re-arrange a new date and/or time.
In addition, we will call you 30 minutes before we arrive to confirm we’re running on time and you are at home.
Step 3 We’ve Arrived!
Our engineers bring a friendly smile, a helping hand and their professional ID card so you can feel completely safe in the knowledge they are who they say they are.
We always use protective equipment when in your home to carry out repairs to keep it clean and safe, including shoe covers, gloves and floor covering.
Our engineer will discuss the fault with your domestic appliance, conduct various electrical tests and aim to make the repair. If we require a new part, we will explain this and arrange a new date and time to re-visit, when we can fit the part and complete the repair.
Once finished, we will set out what we have done and explain our guarantee.
We will discuss the fault with you, carry out our various electrical tests and attempt to repair the product.
Once we have repaired the appliance we will explain what we have done. If we need to come back to fit a part, we will arrange a date and time with you.
Contract Business
We carry out domestic appliance repairs for private residents, businesses and charities, including:
Estate Agents / Landlords
Manufacturers
Insurance Companies
.....to assess claims, charities and care homes. To discuss ongoing repair contracts, please give us a call.